Terms & Conditions

TERMS AND CONDITIONS

Fox Brothers & Co. Ltd. Trading as William Bliss — WEBSITE TERMS AND CONDITIONS Last updated: March 2025

1. INTRODUCTION

These terms and conditions govern your use of www.williambliss.com (the "Website") and the purchase of products from Fox Brothers & Co Ltd Trading as William Bliss ("we", "us", "our"), a company registered in England and Wales under company number GB032 74 591, with registered address at Tonedale Mills, Wellington, Somerset, TA1 OAW.

By placing an order, you confirm that you have read, understood, and agree to these terms in full.

2. OUR PRODUCTS

2.1 We sell luxury fabric sold by the metre. All fabrics are described as accurately as possible, including fibre content, width, weight, and care instructions.

2.2 Colours and textures shown on screen are as accurate as our photography allows, but may vary slightly due to monitor settings, dye lots, and the nature of natural and luxury fibres. We strongly recommend ordering a sample before committing to a larger quantity.

2.3 Fabric is cut to your specified length from a continuous roll. Due to the bespoke nature of cut fabric, we cannot guarantee an exact match between separate orders where dye lots may differ.

2.4 We reserve the right to withdraw any product from sale at any time.

3. ORDERING

3.1 All orders placed through the Website constitute an offer to purchase. A contract is only formed when we send you an order confirmation by email.

3.2 We reserve the right to decline any order at our discretion, including where a product is out of stock or where a pricing error has occurred.

3.3 Minimum order quantities may apply to certain fabrics and will be clearly stated on the product page.

3.4 By placing an order, you confirm that the measurements entered are correct. We are not responsible for errors in quantities or measurements submitted by the customer.

4. PRICING AND PAYMENT

4.1 All prices are displayed in pounds sterling (£) and are inclusive of VAT at the current applicable rate unless otherwise stated.

4.2 Prices are subject to change without notice, but changes will not affect orders already confirmed.

4.3 We accept payment via [list payment methods, e.g. Visa, Mastercard, PayPal, etc.]. Payment is taken in full at the time of ordering.

4.4 In the event of a pricing error on the Website, we are under no obligation to fulfil an order at the incorrect price and will contact you to offer the option to proceed at the correct price or receive a full refund.

5. CUTTING AND BESPOKE NATURE OF FABRIC

5.1 All fabric is cut to order. Once cut, fabric is a bespoke item made to your specification and is therefore exempt from the standard right to cancel under the Consumer Contracts Regulations 2013 (Regulation 28(1)(b)), which excludes goods made to a consumer's specifications or clearly personalised.

5.2 This exemption applies to all cut lengths of fabric. It does not affect your statutory rights in respect of faulty or misdescribed goods.

5.3 We strongly advise customers to order fabric samples before placing a cut order.

7. DELIVERY

7.1 We aim to dispatch orders within 5 working days of order confirmation. Delivery timescales are estimates only and are not guaranteed.

7.2 Delivery charges will be clearly displayed at checkout prior to payment.

7.3 Risk in the goods passes to you upon delivery. Title passes upon receipt of full payment.

7.4 If a delivery is unsuccessful and the goods are returned to us, re-delivery charges may apply.

7.5 We currently deliver to the UK and Worldwide. For international orders, the customer is responsible for any customs duties or import taxes applicable in the destination country.

8. RETURNS AND REFUNDS

8.1 As set out in Clause 5, cut fabric is exempt from the right to cancel under the Consumer Contracts Regulations 2013.

8.2 If your fabric arrives damaged, faulty, or materially different from its description, you must notify us within [14] days of receipt at sales@williambliss.com, providing photographic evidence where possible. We will offer a replacement, repair, or full refund as appropriate under the Consumer Rights Act 2015.

8.3 Uncut, sealed goods (e.g. haberdashery, pattern books, or any non-cut products) may be returned within 14 days of receipt in their original, unused condition for a full refund, excluding return postage costs unless the item is faulty.

8.4 Refunds will be issued to the original payment method within 14 days of us receiving the returned goods or confirmation that the goods are faulty.

9. INTELLECTUAL PROPERTY

9.1 All content on the Website, including photography, text, fabric designs, and branding, is the intellectual property of William Bliss or its licensors and may not be reproduced without written permission.

9.2 Some fabric designs may be protected by the intellectual property rights of the fabric manufacturer or designer. Fabric purchased from us is sold for personal or commercial use as end product only. Resale of the fabric itself in unaltered form may be subject to restrictions — please enquire if in doubt.

10. LIMITATION OF LIABILITY

10.1 We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

10.2 Subject to Clause 10.1, our total liability to you in connection with any order shall not exceed the total price paid for that order.

10.3 We are not liable for any indirect or consequential losses, including loss of profit or loss of project opportunity, arising from late delivery or product variation within acceptable tolerances.

11. PRIVACY AND DATA

11.1 We process your personal data in accordance with our Privacy Policy, available at https://williambliss.com/pages/privacy-policy, and in compliance with the UK GDPR and Data Protection Act 2018.

12. GOVERNING LAW

12.1 These terms and conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.